Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of virtual assistance services by Zebra VA Solutions ("we," "us," or "our"), a company registered under the laws of the United Kingdom, to you, the client ("you" or "Client"). By engaging our services, you agree to be bound by these Terms.

​

Last Updated: 28th May 2025

 

1 Scope of Services

1. We provide virtual assistance services, including but not limited to email management, scheduling, customer support, data entry, and administrative tasks, as agreed upon in a separate service agreement, proposal, or statement of work.

2. The specific scope, deliverables, and timelines for services will be outlined in the Service Agreement. Any changes to the scope must be mutually agreed upon in writing.

3. We reserve the right to refuse or modify service requests that fall outside the agreed scope or violate these Terms.

 

2 Client Responsibilities

1. You agree to provide accurate, complete, and timely information, materials, and instructions necessary for us to perform the services.

2. You are responsible for ensuring that any personal data or materials provided comply with applicable laws, including data protection laws (e.g., GDPR, CCPA).

3. You warrant that you have the necessary rights or permissions to provide any materials or data to us for processing.

 

3 Payment Terms

1. Fees for our services are outlined in the Service Agreement. Unless otherwise stated, all fees are quoted in GBP Sterling and exclude applicable taxes.

2. Invoices are issued monthly and are due within thirty (30) days of receipt. Late payments may incur interest at a discretionary rate or referred to a debt collection agency.

3. You are responsible for any additional costs incurred due to changes in scope or your failure to provide necessary information or materials.

4. Payments must be made via bank transfer.

 

4 Confidentiality

1. We will treat all confidential information provided by you as confidential and will not disclose it to third parties except as necessary to perform the services or as required by law.

2. You agree to keep confidential any proprietary information or trade secrets related to our business that you receive during the course of our engagement.

3. Confidentiality obligations survive the termination of these Terms or the Service Agreement.

 

5 Data Protection

1. When we process personal data on your behalf, we act as a data processor under a separate Data Processing Agreement, in compliance with applicable data protection laws (e.g., GDPR).

2. Our handling of personal data as a data controller (e.g., your contact information) is governed by our Privacy Policy

3. You agree to comply with your obligations as a data controller under applicable data protection laws.

 

6 Intellectual Property

1. All materials, data, or intellectual property provided by you remain your property. You grant us a non-exclusive, non-transferable license to use such materials solely for the purpose of providing the services.

2. Any deliverables or work product created by us as part of the services will belong to you upon full payment of all fees, unless otherwise agreed in the Service Agreement.

3. We retain ownership of our pre-existing tools, methods, or proprietary materials used in providing the services.

 

7 Limitation of Liability

1. To the maximum extent permitted by law, our total liability for any claims arising from these Terms or the services will not exceed the fees paid by you for the services in the six (6) months preceding the claim.

2. We are not liable for indirect, consequential, or incidental damages, including loss of profits, data, or business opportunities, arising from the services.

3. We are not responsible for errors or delays caused by inaccurate or incomplete information provided by you or third parties.

 

8 Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms, your violation of applicable laws, or your provision of materials or data that infringe third-party rights.

 

9 Termination

1. Either party may terminate the Service Agreement or these Terms by providing thirty (30) days written notice, unless otherwise specified in the Service Agreement.

2. We may terminate immediately if you fail to make payments, breach these Terms, or engage in unlawful activities.

3. Upon termination, you must pay all outstanding fees for services rendered. We will return or delete any personal data in accordance with our Data Processing Agreement.

 

10 Force Majeure

We are not liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, internet outages, or government actions.

 

11 Governing Law and Dispute Resolution

1. These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

2. Both parties agree to attempt to resolve disputes amicably through good-faith negotiations before pursuing legal action.

 

12 Miscellaneous

1. Entire Agreement: These Terms, together with the Service Agreement, constitute the entire agreement between the parties and supersede any prior agreements.

2. Amendments: These Terms may only be amended in writing signed by both parties.

3. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.

4. Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.

5. No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

 

13 Contact Us

If you have questions or concerns about these Terms, please contact us at:

Zebra VA Solutions

Email: zebra-va@outlook.com

Phone: 07852 162055